We are currently looking for a a Senior Systems Administrator with very strong Puppet knowledge and skills to provide a full Proof of Concept and roll-out of Linux Desktop (Ubuntu) to a Contact Centre located in Melbourne and the Philippines. Initially this is for a 3-6 month contract however we have been advise this year is time to innovate so there is a good chance, it could turn into something on going for the right person.
The immediate project is to investigate the possibility of replacing some of our existing Windows Desktop environment with a Linux environment, whether Ubuntu or other.
The current scope of work, will be split over the following stages:
1. Provide a POC
2. Deploy 800 machines to replace ageing existing infrastructure
3. Deploy two new sites that require the Linux Desktop environment
Total deployment is over 2,000 Desktops.
Technology considerations so far:
- Puppet to control each machine based on OU through Active Directory or OpenLDAP
- TFTP to be deployed on boot (not ideal but has been suggested, as something to investigate)
- Maybe require Landscape Canonical for the management aspect as well
The above are purely considerations and I am open to all suggestions as to what we can do to have this rolled out successfully and obviously what is best for the business needs, from deployment to management perspective.
As a Contact Centre, like many other businesses, we have many critical systems that are shared amongst many different verticals for our clients, guaranteeing business continuity for them is key, so this will need to be rolled out in parallel with current operations.
Future projects on the cards:
- New Asterix PBX
- Rebuild Postfix Mail Servers to include redundancy
- Rebuild Puppet Server
- Improve on existing monitoring in place
Hopefully this covers most queries anyone may have although if anyone thinks of anything, is interested in more information or knows someone that can assist please feel free to drop me a message.
Georgien Dimis | I.T. Support Manager
[Description: Description: Acquire Asia Pacific]
Acquire Asia Pacific
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