On Mon, 8 Oct 2012, Jason White <jason@jasonjgw.net> wrote:
If the hardware fails while I am, for example, living overseas, does the local subsidiary of the manufacturer typically honour the Australian warranty or does the product have to be sent back to Australia for service? The latter would obviously be time-consuming and expensive (air freight in both directions would cost... it might turn out to be cheaper to buy a new device in that case).
In most cases warranty only covers the same country. For cases where the warranty is international (as IBM always did with Thinkpads and Lenovo used to do - not sure if they still do) then you can buy in any country and use in any country. I've bought a Thinkpad from the US and then got warranty support in Europe and Australia without any difficulty. IBM never even asked for a receipt if the manufacture date indicated that it was within warranty. If Samsung offers the same level of warranty support then Andrew's arguments against grey-market devices are all void. If Samsung doesn't offer the same level of support then if you plan to travel then the warranty is useless anyway. -- My Main Blog http://etbe.coker.com.au/ My Documents Blog http://doc.coker.com.au/