Perhaps I can add my recent experience. I have had problems with NBN since I signed up in January and have finally had resolution last week. In choosing my ISP I decided that one criteria must be that they provide local telephone support and that my bandwidth should remain as stable as possible through the peak usage times. From a number of providers I chose Ausiebroadband which satisfied both these requirements and have been great. My problems began immediately after the change from ADSL - line dropouts, and although speeds were better that ADSL they were nowhere near what I expected on a 50/20 plan. I put up with it for a while but after many internet and phone call dropouts (voip) I decided to keep a record of speeds and service interruptions. The main issue was upload speeds - down to 0.5 mbps with downloads down to 19mbps at times. I kept records of all service interruptions, speed tests and screenshots of my modem line speeds etc. With phonecalls and emails backwards and forwards to Aussiebroadband (they tracked my service also) and when they had sufficient info and had done everything they could with monitoring, port resets and applying stability profiles it was referred on to NBN. Over some months it took visits from three different NBN technicians (Telsra?) before I finally got one who actually knew what he was doing and found the problem - poor joint soldering and a faulty pair in the post down the road. The other techs had also checked everything from the node to my house right up to my internal telephone socket, so they took responsibility to that point. The final successful tech was in telephone contact the whole time he was testing with a woman in India - they can check the performance of every phone line in the country from there. I am 920m from the nearest node but am now getting 48mbps download and 15mbps upload - absolutely stable, and when ADSL is turned off on the line it should get even better. I would have to say that having telephone contact with someone in Melbourne who I could understand, and who actually cared about my problem, was a huge bonus. They would call me back regularly along with email contact - I can't speak highly enough of their service. It took time to resolve but that is attributable to the processes required by the NBN and the number of tech appointments/visits to finally find the problem. My conclusion - choose your provider carefully and be persistent if a problem arises with the NBN. Bob On 25/06/18 21:33, Tom Robinson via luv-main wrote:
I'm hoping someone here may have some insight to cabling responsibilities under the NBN and also my expected rights under the Customer Service Guarantee (CSG).
I was talking to Internode today about transitioning to the NBN and had a few surprises:
1. I will now be responsible for the cabling from my wall socket to some as yet undefined location in the street (sales guy couldn't tell me where that was). 2. I have to waive my rights to the CSG.
I have had two occasions in the last year when I've had to call Telstra to come and fix my line issues (which they did at no cost to me). What can I expect under the NBN?