Tom Robinson via luv-main wrote:
I'm hoping someone here may have some insight to cabling responsibilities under the NBN and also my expected rights under the Customer Service Guarantee (CSG).
I was talking to Internode today about transitioning to the NBN and had a few surprises:
1. I will now be responsible for the cabling from my wall socket to some as yet undefined location in the street (sales guy couldn't tell me where that was). 2. I have to waive my rights to the CSG.
I have had two occasions in the last year when I've had to call Telstra to come and fix my line issues (which they did at no cost to me). What can I expect under the NBN?
Can you be a little more explicit as to whether it is fibre to the node (the street box only), or fibre to the house ? Anyway it is a most unusual situation for the householder to complete, the connection from the node to the house; NBN paid Telstra much money; so they could save themselves that expense and use Telstra's shaggy old wires /start rant and turn a promising optical fibre-network; into a mediocre piece of crap.....gees thanks Malcom ! end rant / Normally the NBN will not deal directly with customers, all the support is expected to occur through the relevant ISP. Will Internode be your ISP when you connect via the NBN ? regards Rohan McLeod