
Oh and waiving the CSG -- that normally refers to waiving the rights to an expedient repair of the copper phone line if it becomes in-operable for whatever reason. In the past, Telstra (without any CSG waiver) will be required to repair the phone line more promptly if there are any faults. In any case, no provider wants your phone line to be in-operable for any extended period of time if for any time at all as it is what they need to work to provide you with their broadband product. So, if there is a line fault, it should still get fixed in a reasonably fast time frame, but keep in mind that there are multiple parties involved. Your ISP at the very least, needs to communicate with NBN and NBN in turn may use any contractor, but more likely it will be a Telstra tech. Telstra, in this situation, are less concerned about fixing your line as quickly as they would for their own bonafide customers, but that shouldn't be the case, it /may/ not be an issue at all, but if there are issues, then it certainly is possible that any Telstra tech involved in fixing your line might care less about fixing your line quickly. We hope that, in fact, ALL techs will work in a timely and co-operative manner to get you back to a working service. In the past, (dark early days of ADSL), I've had Telstra techs visit to "fix" a broken phone line, claim that nothing was at fault, but magically the line works fine after their visit. It seemed to me that they were always very reluctant to admit any fault with a line; much like with insurance, you are never meant to admit fault... Cheers A