On 26/06/18 00:03, Rohan McLeod wrote:
Tom Robinson via luv-main wrote:
I'm hoping someone here may have some insight to cabling responsibilities under the NBN and also my expected rights under the Customer Service Guarantee (CSG).
I was talking to Internode today about transitioning to the NBN and had a few surprises:
1. I will now be responsible for the cabling from my wall socket to some as yet undefined location in the street (sales guy couldn't tell me where that was). 2. I have to waive my rights to the CSG.
I have had two occasions in the last year when I've had to call Telstra to come and fix my line issues (which they did at no cost to me). What can I expect under the NBN?
Can you be a little more explicit as to whether it is fibre to the node (the street box only), or fibre to the house ? Anyway it is a most unusual situation for the householder to complete, the connection from the node to the house; NBN paid Telstra much money; so they could save themselves that expense and use Telstra's shaggy old wires /start rant and turn a promising optical fibre-network; into a mediocre piece of crap.....gees thanks Malcom ! end rant / Normally the NBN will not deal directly with customers, all the support is expected to occur through the relevant ISP. Will Internode be your ISP when you connect via the NBN ?
My apologies. We're getting FTTN with VDSL. The Internode sales guy insisted that I would have to hire my own cabling contractor should there be any issues with cabling between my house and the Node. I tried to explain to him that currently Telstra maintain the wires all the way to the socket on the wall but he kept saying that they wouldn't do that. Well, it's not quite true as some of the wires are now actually NBN wires but when the Telstra Tech's have been here before to fix issues and they test all the bits between the socket on the wall down to the node and then to the exchange. <rant id=tom>This whole experience has just confirmed my all my misgivings for the current rollout and that the current NBN scheme is a huge smelly pile of donkey donuts</rant> Yes, Internode may be my choice for ISP. They are my current ADSL provider. -- Tom Robinson 19 Thomas Road Mobile: +61 4 3268 7026 Healesville, VIC 3777 Home: +61 3 5962 4543 Australia GPG Key: 8A4CB7A7 CONFIDENTIALITY: Copyright (C). This message with any appended or attached material is intended for addressees only and may not be copied or forwarded to or used by other parties without permission.