Brian May <brian@linuxpenguins.xyz> writes:
On a semi related note, I have noticed recently that the Netflix android app often struggles to connect to the "Netflix Android Server". The Netflix network test has a red cross next to "Netflix Android Server nw--423--423", but has a green tick next to "Internet connection". This happens at times when the Internet connection speed is good. Eventually if I keep trying it comes good. Sometimes it dies while watching a show; streaming still works, but searching shows doesn't.
Just tried to get Netflix support to help here. Netflix support is useless, all they can do is follow a script that says it must be a problem with my Internet connection or my phone. They cannot explain why the connection comes good after trying to connect for up to 30 minutes. I tried to escalate the support request, but was told that they can't do this. The best they can suggest is that I switch ISPs. At one point they tried to distract me my claiming running a browser on Linux is not supported. Huh? I was talking about my mobile phone. My Firefox session does have similar problems with the initial connection however, sometimes it struggles just to download the HTML resources. It is more likely to work here however then on Android. I highlighted that it worked better on an unsupported platform, but the script doesn't mention allow for this. Possibly the suggestion to contact my ISP might be worthwhile trying, but I strongly suspect this issue is not an Internode issue. I also find it interesting to note that I have been able to connect to Netflix immediately on Telstra 4G (I have to go outside to get reception). Once connected, I can then come back inside (with no 4G), and connect to wifi, and it continues to work fine. Also I have not seen anything obvious wrong looking at tcpdump, when the failures occur. There appears to be full two way communication, and no dropped packets or TCP errors. I suspect something might be going wrong the server discovery protocol. A bit hard to find out what however, when everything is using https. -- Brian May <brian@linuxpenguins.xyz> https://linuxpenguins.xyz/brian/