24 Apr
2012
24 Apr
'12
2:47 p.m.
On 24/04/12 14:15, Craig Sanders wrote:
whatever your stinky in-house ticket system is, be glad it's not BMC Remedy.
Honestly, it's not so bad. In my day job I get to use pretty much every ticket system on the planet (at least those that interact with e-mail), and the remedy-based ones are nowhere near the worst around, usually it is those stinky in-house systems. I should add I've never had to use anything that's obviously the official Remedy UI, the cases I know are Remedy have all got their own custom web UI. That's not to say I don't long for the days of $JOB[-1] and $JOB[-3] which were heavy Jira and RT users respectively.