Hi Russell
I want a warranty replacement on my hard drive, it gives errors and when it doesn't it just says "GRUB" on the screen instead of booting Windows 8. ;)
*sigh* I have a true story though - had an issue with a Shuttle mainboard LAN port not working properly. At some point it worked with really short packets but anything longer than N failed, so things like ping were fine but decent TCP/IP was stuffed. Tweaking MTU made a difference, and sending longer pings did too. So the case was pretty clear. So we returned it for warranty. We noted Linux along the way (possibly a mistake) and they claimed it was thus not their problem (implying it was Linux that was stuffing up).It worked for the people who tested it, and they said so. We made the case that my OS was not relevant, but the packet size - and showed it. Their test was inadequate, it was not testing packet sizes > N otherwise it would've fail also; even though we'd identified specifically that the pkt size was the key factor, they used a tool that didn't test that properly. Simple explanation is that they just used their standard testing tool, which wasn't suited for this particular issue. Anyway, in the end they saw sense and replaced the mainboard. The incorrect presumption was that their tool would catch any issues - of course that holds true for the majority of cases so it's a good baseline but not an absolute. It is quite important to figure out what logic is used on the other end (the process flow), then you can identify specifically where it went wrong and address that in the context of the person you're dealing with understands. Regards, Arjen. -- Exec.Director @ Open Query (http://openquery.com) MariaDB/MySQL services Sane business strategy explorations at http://upstarta.com.au Personal blog at http://lentz.com.au/blog/