On Tue, 24 Apr 2012, Craig Sanders wrote:
On Tue, Apr 24, 2012 at 12:45:30PM +1000, Trent W. Buck wrote:
reproduce the issue, and ICBF pulling any notes that were made at the time out of our stinky in-house ticket system.
whatever your stinky in-house ticket system is, be glad it's not BMC Remedy.
and be afraid, very afraid, that someone in management will get glossy-brochured into buying it.
Heh. We were asked/demanded to come up with saving [CENSORED] million dollars this morning without affecting our public presence (hah!). I forgot to mention our ticketing support. At least this one sort of works. They actually did buy ARSe years ago, and never got *it* to work, surprisingly enough.
also, they've gone to a huge effort to replicate all of the ugly unusability of a Visual Basic app in the web interface....which is the only part of it that almost works on linux. one must almost admire their perverse dedication to a brain-damaged design and UI model.
I am so glad I have never seen it in action.
also the Remedy devs seem to be unfamiliar with highly advanced topics like multiple browser windows or tabbed browsers.
Hey, maybe isupport and ARSe are actually the same thing? And of course everything is javashite, so you can't just open the bunch of search results in new windows, you have to continually go back, open the search dropdown box again, find which ticket you last opened, and click the next one, instead of just middle click, down, middle click, down, middle click through the (unlabelled, with just ticket number) list. -- Tim Connors