On 14/05/13 14:39, James Harper wrote:
Not necessarily Linux related, but I just got off the phone with a certain large computer manufacture trying to resolve a failed harddisk on a 3 month old computer, and they claim that installing an alternate OS has voided the warranty. In this case the computer shipped with Win7 and the "alternate OS" was XP, but I find the claim ludicrous as I install Linux on all sorts of PC's and the warranty callcenter has never skipped a beat as long as I can demonstrate the fault in an obvious way. This particular computer is a different brand though...
What's my best avenue to force the issue? Or are they within their rights to say that I have voided my warranty? I would think your statutory warranty rights would overrule this manufacturers claim. Besides its a question of fitness for purpose. Unless there was a clear indication that for some reason, that hard drive was designed and intended and sold to be used only with Win7 and nothing else, I think they cant do that at all.
BTW: Do you wish to name that manufacturer? ... Daniel.
Thanks
James _______________________________________________ luv-main mailing list luv-main@luv.asn.au http://lists.luv.asn.au/listinfo/luv-main