I am not aware of any law against paying blackmail.  Can you cite a reference?

As for contacting tech support, I guess that the OP IS tech support...

On 7 August 2014 8:38:33 AM AEST, Jason White <jason@jasonjgw.net> wrote:
>Peter Ross <Petros.Listig@fdrive.com.au> wrote:
>>
>http://www.zdnet.com/ransomware-attacks-synology-nas-devices-7000032335/
>
>this article quotes the vendor as recommending that affected customers
>should
>contact their technical support department, a far preferable option to
>the
>(possibly illegal) alternative of funding organized crime by paying the
>amount
>demanded.

>
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