I have a RT 3.6 installation that I don't know how to operate. The person who was doing the support work left suddenly and I've got to provide access for their replacement. I have an account in RT that I used for test purposes some years ago but I don't remember much about it. How do I create a new account and lock the account of the old support person? If someone has good RT sysadmin skills and wants to tender for the work of configuring this (and maybe upgrading RT to the latest version) then contact me off list. -- My Main Blog http://etbe.coker.com.au/ My Documents Blog http://doc.coker.com.au/
On Wed, 29 Oct 2014 03:27:03 PM Russell Coker wrote:
How do I create a new account and lock the account of the old support person?
Not sure about 3.6, but in 3.8 you would go: Configuration -> Users -> $OLDUSER and untick: * Let this user access RT * Let this user be granted rights Then go to the "Memberships" list at the top and remove them from any groups that they are in. To create a new user: Configuration -> Users -> Create The "Create" there is up the top, under "Select a user". Good luck! Chris -- Chris Samuel : http://www.csamuel.org/ : Melbourne, VIC
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