On 14/05/2013 8:44 PM, James Harper wrote:
I've been pleasantly surprised in the past, especially with phones that _aren't_ sold from Telstra Shops. I've known a few cases where someone has a phone that has a 12 month warranty but is still under the contract, and the person is only phoning up to ask about getting out of the contract or buying a new phone only to have the telco volunteer that the phone is effectively under warranty because it is still under contract, despite what any warranty that comes with the phone might say, and replace or repair it. The only downside to that is that the repair turnaround is generally weeks and they will often offer a temporary phone but it will be pretty crap, but it's still cheaper than a new phone.
It's been a required feature for some time now, usually (with exceptions) all Telcos must warranty phones they sell on a plan for the life of the plan's initial contract period -- so, often better than the otherwise statutory 12 months. Here's a reference: http://www.accc.gov.au/media-release/accc-tells-mobile-providers-to-play-fai... Cheers A.