-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA256 On 6/23/2018 12:45 AM, Piers Rowan via luv-main wrote:
Perhaps it would be wrong to can a company on the Internet but:
1) Their social media chat was a bot 2) They can't run any sort of web services 3) They keep you on hold for 15 minutes and then the call drops (automated?) 4) They tell you that they can't do anything then after 7 calls the same coal face employee can achieve a task.
Rick offered some valuable tools for you, installing from that github repo might be a good idea for you. As far as registrars themselves, I would personally seek out and transfer away from the current registrar as soon as possible - following a renewal you may have to wait a bit. The registration service provider I would recommend would be ALMOST ANY OpenSRS reseller. It's about as straight forward as you can get, DNS is free is you like (if your provider offer's the Tucows DNS), etc. If something happens to your registration services provider you can merely go directly through Tucows OpenSRS interface too. The reason I recommend this solution is because there's absolutely no shennanigans, no inherent upselling (Like GoDaddy or CrazyDomains, etc.), and you can pick a provider local to you that has chosen to support the TLDs that you need. Tucows even offers direct phone support as well, without the offshore-ish nightmares you experienced. You're local provider may offer phone support as well. I've been an OpenSRS provider from the very very beginning, worked on the documentation, early code and the OpenSRX stuff as well as OpenSRS. It's rock solid, and a company I used to work for, MediaTemple, used to use them as well before being acquired by GoDaddy and moving (reluctantly and much to their chagrin) to WildWest Domains, which is itself GoDaddy. I've never had a problem in these decades w/OpenSRS that I couldn't solve for one of my customers in 20 minutes, which saved a lot of grief stricken folks and provided much relief to both them as a customer, and me as their trusted provider. NO, this is not a shameless plug. Find an OpenSRS provider in your own local timezone and you *should* receive the same stellar performance and support from them that I'm able to offer my customers.... without worrying if that provider is stealing your business brand - like some horror stories I've seen about some of the other most recognizable brands in the domain registration arena (not mentioning any names, like, y'know, register.com or any other provider owned by those SPAMmers ). Good luck and I am glad to know you regained control over your domain... Oh, one more thing: I personally have it set up that my customer begin receiving renewal emails 90 days before expiry. And because my customers receive so many notifications prior to the expiration of their domains I do charge an arm and a leg for recovery and redemption. No one should receive 5 notifications of domain expiry beginning 90 days prior to such an event, do nothing, let it expire, and then expect not to be charged for such neglect IMO, as I have to receive these notifications too and watch it happen. Kindest regards, - -- Bradley D. Thornton Manager Network Services http://NorthTech.US TEL: +1.310.421.8268 -----BEGIN PGP SIGNATURE----- Comment: Find this cert at hkps://hkps.pool.sks-keyservers.net Comment: Using GnuPG with Thunderbird - http://www.enigmail.net/ iQEzBAEBCAAdFiEENWT7St9Eg6sLyiLAuIw5wQytyEkFAlswcEcACgkQuIw5wQyt yEk5igf9F3g9n6aXf5fXY6u7EhO11UJHvWoZBWEL1eHJdXCHchJ04kumAxrF99Kh d6qt84JiquC3/CFBKvtLZWiWyZhnzMg/BZyw+rVXA6vMO8b0MFupt3qWDccNfGNf 8HPX8d3otDXi5xTl46Y2ikGG9gonVMevCIaC6TGBrz0TLNMmbkIJHSUqzWtLf5YZ xefiAM3MM8AQwBeCtRGU7N/XkCwKoEASoQfZgv4cDD+wXb2+ZWRFxYY7eDUsLPgT kgG9QpRmPDysuvRVJQVOwxyYeFQC7bcGm/QZV0v1QTysZXV5i7oCw0w2ZheJ7bGy 69fVHlNDmQq4m0mHvYAg0lk/5eZoEA== =JQfx -----END PGP SIGNATURE----- --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus