Rick Moen <rick@linuxmafia.com> wrote:
Quoting James Harper (james.harper@bendigoit.com.au):
What's my best avenue to force the issue? Or are they within their rights to say that I have voided my warranty?
Read the warranty. Does it say that? I very much doubt it.
Yes, exactly. Start with the terms of the warranty.
I also doubt that such a claim would stand up in court or with regulators.
That's a question of consumer law, which is governed by legislation in Australia at both state and federal levels. The local consumer affairs department would be a good starting point; you might also wish to contact Electronic Frontiers Australia about it in case they've seen the issue before. They seem to be a legal advocacy group that might be interested, or if not, at least it should be brought to their notice.