On Fri, 29 Nov 2013 13:08:29 Morrie Wyatt wrote:
Even when installing linux on a desktop PC, if the installation crashes or corrupts the hard drive, so that you can't boot the PC, the original supplier can't be expected to class that as a warranty claim.
The contents of the hard drive are not covered under warranty. The supplier should be able to replace the hard drive for the purpose of running tests. It should only be required that it be possible to demonstrate the problem. IBM and Lenovo have a good history of accepting Thinkpads for warranty repair with the hard drive removed. Sometimes I've taken in a Thinkpad with a floppy disk to boot and demonstrate the problem, sometimes I've just given a description and let them use a boot CD or hard drive for their tests. At one time IBM even had a check-box on the warranty form for whether the hard drive was installed as it was so common for people to remove the disk. On Fri, 29 Nov 2013 11:51:50 Craig Sanders wrote:
and only allow exchange or store credit. (you can't demand to return a product just because you changed your mind, but if the item is broken or not fit for the purpose it was sold for, then you have a right to refuse an exchange and insist on a refund)
(MSY, for example, have been caught out with crap like this in the past and have been forced to post signs in their shops advising consumers of their statutory rights)
http://etbe.coker.com.au/2010/04/30/cpl-still-sucks/ CPL is another company that sucks in this regard. I'm still willing to donate money to someone who wants to make a full-time job out of persuing TPA complaints against such companies. -- My Main Blog http://etbe.coker.com.au/ My Documents Blog http://doc.coker.com.au/