On Fri, Nov 29, 2013 at 11:51:50AM +1100, Craig Sanders wrote:
company policies that tell you that you have to deal with the manufacturer directly (illegal in this country)
sorry, that's ambiguous. it's not illegal for a customer to deal with manufacturers directly if they choose to. it's illegal for a retailer to tell a customer "we don't do warranties, contact the manufacturer". they sold it to you, they have a legal obligation to deal with the warranty. company policy doesn't override the law any more than a personal policy of "i can take whatever i want without paying for it" does. both cases are equally absurd. unfortunately, lots of people have been suckered into believing that the former is both legitimate and enforcable. craig