Hi,
Yesterday, a friend of mine proceeded with the Dist Upgrade to 12.04 process within the Update Manager of his Ubuntu 11.10 (64bit) system that I installed for him previously. (He did so before consulting me beforehand. Had he done so, I would have advised him to do the usual things before an upgrade, like: backup your system, etc; and I would have offered to do this with him together, because I had just done my upgrade recently).
Well, everything was going well, until he got to the 4th point in the Upgrade Checklist (i.e. he saw 3 ticks in the checklist):
- Preparing to upgrade
- Setting new software channels
- Getting new packages
- Installing the upgrades
- ...
Later he told me that his PC seemed to have stuck at this point for a long time, no progress, PC seemed frozen. So he proceeded with the one option that many of us tend to do - pressed the RESET button. While I usually wouldn't do this myself, I can understand his rationale for doing so - aborting the upgrade so that he could get back to where he was. Instead, when his PC (there is no dual-boot in this machine - just pure Ubuntu) rebooted, after going pass the usual BIOS/Video card splash screen, followed by a quick splash of the Ubuntu logo, he got a blank screen. Not even the usual Ubuntu boot option list was displayed - just a black screen (with a tiny top bit coloured ubuntu purple).
Subsequent rebooting attempts (powering off & on) got the same outcome.
** A quick note about the "computer freeze up" scenario during the upgrade before: From my own recent experience, actually the upgrade did not "freeze", it just sit there waiting for a user response. And the only way you can find this out is to expand the "Terminal" window within the Upgrade Wizard/Panel - which would show a message describing the issue at hand, and the user suppose to enter the relevant command before the whole install process would continue. @Ubuntu: How on earth a newbie would have known what to do in this scenario? More likely they would deem the process 'frozen' and did the next logical thing - reboot!
I had used a Live CD to boot the PC up and confirmed that all his data (/home) is in a separate partition, so a clean install of 12.04 will not loose his data completely. However, that would mean I have to spend lots more time re-installing all his extra programs, installing codecs, configuring his scanner, etc (that I'd spent many hours/days fine-tuning in the previous 11.10 install).
So my question to the LUV'ers out there, is there a way I can do to get back to his 11.10 version? Any tips will help as I have not done such rescue before.
BTW, when I boot up an Ubuntu 12.04 amd64 Desktop Live CD on that PC, I didn't see a "Rescue mode" option. Should that be in the Alternate CD, or previous version of Ubuntu?
This posting is meant not just to seek help as mentioned above, but also to warn those who are about to do an upgrade to 12.04 about that particular "Terminal" window trick - to avoid any unnecessary rebooting in the middle of an upgrade process.
Cheers,
Wen