Russell Coker via luv-main <luv-main@luv.asn.au> writes:
<rant> Better than the crap one usually sees from commercial services "There's an issue affecting a really tiny PERCENTAGE of our HUGE customer base" ... "The issue is being examined" ... "The issue has been resolved,
People who work for commercial ISPs generally feel unable to admit error, that significantly reduces their ability to write a good report.
Another problem is the perception - that unfortunately is partly right to some degree - that customers (even more so with media) don't care about the details as to what went wrong, they only care about how long you were offline for and how many people were inconvenienced (and in some cases how much they can sue you for). So companies issue generate press releases to try and distort the figures in their favour. Doesn't work with me, I tend to read these as "something went wrong, we don't know what, it could happen again, but everything is working right now so everything is good". A classic example is the "signal failure" excuse that is vastly overused by Metro trains and prior companies. We rarely hear what went wrong, unless it results in being able to divert blame (rightly or wrongly) onto somebody else (e.g. possum getting electrocuted and shorting high voltage power or lightning strike). -- Brian May <brian@linuxpenguins.xyz> https://linuxpenguins.xyz/brian/