trentbuck@gmail.com (Trent W. Buck) writes:
James Harper <james.harper@bendigoit.com.au> writes:
If you go to Seagate warranty page it says to download this tool and attach the output with the drive return. At a guess the tool is windows only though.
Yeah IBM tried that too, and I just went "uh, this system is in production, and it's in another state. Taking it down to run your stupid script is Not Happening." Repeating that often enough did the trick. Don't remember if it was a Windows program of a linux-based live medium.
PS: I tell a lie, it was HP. I remember now -- AFTER they agreed to replace the drive, they were obsessing about whether the drive bay's handle was blue or brown (we'd already told them the serial and so forth of the drive IN the bay).
Yep. I refuse to re-insert the disk if asked too. If the RAID controller determined that the disk is bad then I'm not taking any chances with it. James