On 9/07/2018 9:13 AM, Colin Fee via luv-main wrote:

BTW when we first signed up I too had to waive the CSG. They explained that the CSG was based on old physically connected POTS services. This would appear to be corroborated by ACMA. See https://www.acma.gov.au/Citizen/Phones/Landlines/Phone-connection-and-repair/customer-service-guarantee-for-phone-users-faqs

FWIW, I had a long-running drama with Telstra regarding NBN over HFC access early last year. The outcome was their paying me in excess of $1,000 in CSG reimbursement. So the CSG does appear to apply to any voice (phone) service including VoIP.

BTW I strongly recommend Aussie Broadband as a RSP. ABB are willing to listen, Australian, and knowledgable. They were very patient whilst I spent time debugging slower-than-expected speeds that at first looked like bandwidth shaping at their end but turned out to be an old custom firewall setting hiding in my second-hand Snapgear router.

George