On Sunday, 11 September 2016 10:06:54 AM AEST Brian May via luv-main wrote:
People who work for commercial ISPs generally feel unable to admit error, that significantly reduces their ability to write a good report.
Another problem is the perception - that unfortunately is partly right to some degree - that customers (even more so with media) don't care about the details as to what went wrong, they only care about how long you were offline for and how many people were inconvenienced (and in some cases how much they can sue you for). So companies issue generate press releases to try and distort the figures in their favour.
Yes.
Doesn't work with me, I tend to read these as "something went wrong, we don't know what, it could happen again, but everything is working right now so everything is good".
Me too. Another difference with LUV is that it's an organisation that's about education. Writing a detailed explanation helps achieve the goal of teaching people about Linux.
A classic example is the "signal failure" excuse that is vastly overused by Metro trains and prior companies. We rarely hear what went wrong, unless it results in being able to divert blame (rightly or wrongly) onto somebody else (e.g. possum getting electrocuted and shorting high voltage power or lightning strike).
Trains are a bit different. A large part of it is fairly simple in concept, and the details of what happens really aren't. Last year I attended an interesting lecture at RMIT by an Electrical Engineer working for the train system. Maintaining an adequate voltage on all the lines is a very difficult problem and one that isn't always solved. There are also some serious design issues that affect the quality of the service. For example if train stations were placed above shops (like Glenferrie) then kinetic energy would be converted to potential energy as the train goes uphill to the station and it would take less electrical energy to get up to speed when it leaves the station. It probably would be good if they had the occasional announcement "because residents think that a station above ground level is ugly this train will be delayed due to low voltage". -- My Main Blog http://etbe.coker.com.au/ My Documents Blog http://doc.coker.com.au/