On Fri, 10 May 2013, zlinw@mcmedia.com.au wrote:
A comment on Russell's post regarding koganmobile, the problem with this is the data per day is limited to 400Mbytes, this means one cannot simply get large items like even a CD image. I found this type of restriction was common on monthly based accounts. Such a restriction almost never applies to prepaid data which is one of the reasons I have chosen to take that path.
http://tinyurl.com/cgz3jvs Below is the relevant section of the above document (terms and conditions for 1-year Kogan plan). So to hit the 400MB condition you have to do it three times. Therefore you CAN download a CD image (650MB being typical, 750MB not uncommon, and 900MB the theoretical maximum) in a single day. You couldn't download a DVD image in a day, but if you use the service for anything else you wouldn't want to try and download a DVD in a month. Also note that Kogan reserves the right to "suspend, terminate or refuse to renew your Service", that doesn't mean that they necessarily will do so. Obviously they aren't going to cut off the top 1% of their customers each month even though they reserve the right to do so. # You must use the ACCESS 365 Plan in accordance with Kogan’s # Acceptable Use Policy, which allows Kogan to suspend, terminate or # refuse to renew your Service where you: # use the service for commercial use or for use as a permanent connection; # download or upload more than 400MB of data on a single day on three or more # occasions in a 30 day period; # download or upload more than 1GB of data on a single day; # or use the Service in a manner where your volume of calls or texts within a # single 30 day period exceeds the volume of calls or texts made by 99% of # users of the same type of Service within that same 30 day period, as # reasonably determined by Kogan.
A point I will bring up on service selection, I will not if at all possible deal with faceless organisations, both internet service providers I deal with have real people one can talk to. I ___HATE___ organisations which go to great lengths to put there customers at arms length (ie most of them). I have found Virgin's support to be a major breath of fresh air, where organisations like Telstra apparently could not care less.
http://tinyurl.com/c9denea It's an issue of money. According to the above the median income of people aged 15+ in Melbourne is $591 per week - $14.77 per hour if that's for a 40 hour week. http://tinyurl.com/cy47t4m The minimum wage for a 20yo is $15.59 per hour. So if there are well trained people who are aged 20+ and who are capable of getting jobs elsewhere (IE they are being paid more than the bare minimum) then they will probably cost $20 per hour or more. It's generally considered to be a good rule of thumb about corporations that the full costs of an employee (including the office, management, etc) are at least twice the wages. So you are looking at $40 per hour or more for phone calls. Even that is probably on the low side (I've worked for an ISP that paid much more than that and thought that they were getting a good deal). Then you consider that the phone operators aren't always busy, in fact if the queue is short at a peak time then there are probably lots of quiet times when hardly anyone is working. So you could double or triple the cost of the actual calls by having people on standby at idle times to cope with the peak times. So we might be talking a budget of $100 per hour or more for calls received. If you are on one of the cheaper plans (EG the $19 per month "simless" from Virgin) and they give good quality support then as little as 2 hours of support at peak times could cost the company as much as you paid for a year! -- My Main Blog http://etbe.coker.com.au/ My Documents Blog http://doc.coker.com.au/