20 Mar
2014
20 Mar
'14
11:18 p.m.
On 20/03/14 14:48, James Harper wrote:
If I buy a phone and use it for a short time for its intended purpose (eg not going to town with hacks and roots) and then it starts acting up, you can be sure I'll be on the phone to the warranty hotline, and you can be sure I won't take "Sir, can you please try resetting your device to factory defaults" as an acceptable response. The phone will get replaced, or I'll get a refund and go back to Android.
How about “Sir, can you please update to the latest firmware and try to reproduce the issue once more”? I would think that’s perfectly reasonable.