On Thu, 20 Mar 2014, James Harper <james.harper@bendigoit.com.au> wrote:
If I buy a phone and use it for a short time for its intended purpose (eg not going to town with hacks and roots) and then it starts acting up, you can be sure I'll be on the phone to the warranty hotline, and you can be sure I won't take "Sir, can you please try resetting your device to factory defaults" as an acceptable response. The phone will get replaced, or I'll get a refund and go back to Android.
I think that reseting to factory defaults is a reasonable requirement. I recently had a warranty issue with a Samsun Galaxy S3 I bought from Kogan, the camera had stopped working for no apparent reason. They asked me to do a reset to factory defaults before sending it back, given that I wasn't going to send a phone back without wiping my data and that they were going to bill me if it turned out not to be a hardware fault that seemed a reasonable thing to do anyway. Phones are so complex and tightly integrated that you can't be sure it's a hardware issue without resetting the configuration. It turned out that the Qi wireless charging device I had installed in that phone was the cause of the problem. As I had bought the Qi device from Kogan I asked for a refund of it's purchase price and they were happy to give that to me (it was cheaper for them than getting a phone back for service). So I ended up with a wiped phone without Qi support that works correctly. But it wasn't all bad, the phone was significantly faster after being wiped. -- My Main Blog http://etbe.coker.com.au/ My Documents Blog http://doc.coker.com.au/