On 14/05/2013 8:22 PM, Roger wrote:
My daughter had a warranty issue and was told by a sales person we knew that the stores who sell the laptops make very little on the transaction and if there is a warranty claim they have to foot the bill and may or may not get reimbursed by the supplier who may or may not and probably won't get reimbursed by the manufacturer.
This is true for many IT goods. I'm sure PC Range makes heaps of money per modem/router, but the retailer makes virtually nothing and if a warranty claim is required, then PC Range is "okay", but they don't cover everything properly, you (as the seller) still have to return it to them at your own cost -- so, yes, it means a loss immediately. :(
It's best in some ways to buy from the manufacturer if possible to reduce the number of hands along the way. With that in mind, Dell straight out flatly refuse to honor warranties if windows is removed and they will not install anything else.
Dell is actually selling XPS 13 Developer machines running Ubuntu these days, but there is no SKU available for purchase in AU at this time.... the device is supposed to be the same as the Windows build machine, but without the Windows license and I think it costs $50 more as well. Google project sputnik and you'll find Barton's blog posts. Cheers A.