Senior Account Manager, Squiz Melbourne At Squiz we believe in building websites that don't just look beautiful - they work beautifully too. We're about making great technology do even greater things. So we work with our own software, such as <http://www.squiz.net/au/platform/matrix> Matrix CMS and <http://www.squiz.net/au/platform/funnelback> Funnelback, to create engaging online experiences. We also have many other technologies that we work with including SugarCRM and Marketo is our marketing automation tool of choice. Our purpose is to help our clients navigate the complex technology landscape that exists and provide direction and support in choosing the best solution that suits their needs. We have a broad customer portfolio including market sectors across Education, Government, Corporate and NFP. Our Services include Strategy, Creative, User Experience, Training, Technology solutions, Cloud hosting and 24/7 support. We are looking for smart people to join our team to help fulfil our purpose and better serve our customers. Key Responsibilities: 1. Account Retention - Engage in direct interaction with clients, e.g. face to face meetings, phone calls, e-mail, demonstrations etc. in order to build and foster healthy client relationships and build sales potential within accounts. 2. Stakeholder Management -Flexible and able to adapt work style to continuously engage with clients and internal stakeholders. 3. Reporting and Documentation - Responsible for producing complete documentation around each sale and completes other administrative tasks on time. 4. Account Management and Project Delivery - Manages adhoc support work and the delivery of all approved work to ensure that the completed work satisfies the requirements of the client and is to an acceptable level of quality. 5. Sales - Able to identify new commercial opportunities by leveraging product capabilities in creative ways to meet customer needs as well as proactively find and generate new business. Key Requirements: * Tertiary qualifications in business (or similar) * Sound business development, sales, account and/or client relationship management experience in the ICT sector; * An understanding of key web technologies and Australian Government 2.0 initiatives; * Ability to provide insights and demonstrate the product advantage to business and executive managers; * Excellent networking skills to strengthen existing, and develop new professional relationships; * Highly intelligent, exceptional communicator with plenty of creative flair * Experience in responding to RFIs, RFTs, RFQs etc. Do you have the Squiz DNA? Are you: * Resourceful and solutions focused * Always willing to lend a hand with a roll-up-their-sleeves approach * Trustworthy and honourable, but being a bit cheeky is OK by us * A team player with a capacity to laugh at themselves * Considerate, polite & caring * A straight shooter - honest & direct What are you looking for that we can offer? To work with the latest web technologies - tick. To spend time with innovative and awesome people - tick. Ongoing training and development - tick. Growing global company with genuine career development prospects - tick. Apply now! Send us your resume and cover letter by emailing C88A9FB3FB@jobs.workablemail.com Kind regards, Senali De Mel People & Culture Assistant <http://www.squiz.net/> www.squiz.net Level 1, 332a Kent St, Sydney NSW 2000 P: 0279 031 220 E: <mailto:sdemel@squiz.net> sdemel@squiz.net AUSTRALIA NEW ZEALAND UNITED KINGDOM POLAND UNITED STATES